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Archive for Practical Marketing

The Power of the Rule of Three in Marketing Your Small Business

Thursday, February 2nd, 2012

What, exactly, is the Rule of Three? It’s a rule that basically states that more than three “whatever” is confusing and overwhelming – either visually or mentally, or both.

That makes it especially helpful if you’re the kind of entrepreneur who likes to give too much…As in: too many options, too much rambling content, too many bullet points, too much info crammed into a speech, etc.

The Rule of Three is a fascinating thing. Why? Because it seems to apply in so many different situations. And many of these situations are related to effectively marketing a business. So if you’re an entrepreneur, it makes sense to understand how, when and why to apply it.

Oftentimes, the reality is less is more. The Rule of Three can help ensure you aren’t overwhelming your clients and prospects. That translates into more sales.

Below are seven ways you can put the Rule of Three to use in marketing and growing your small business.

1)      Follow up. How many times should you follow up with a prospect? A minimum of (you guessed it) three times. More is better! How often do you give up after one or two calls or emails? If you’re not following up AT LEAST three times you’re definitely losing potential clients and projects.
 

2)      Marketing tactics. I recommend my clients never try to implement more than three new marketing tactics at a time. It’s just too much because each one is going to require multiple steps to execute. Plus you need to track response.

While you might eventually have more than three tactics happening simultaneously, if you overload yourself in the beginning you won’t be able to execute any of them well or on a consistent basis—if ever.
 

3)      Business cards. Take a look at a few business cards. Some look professional, clean and easy to understand. Others have way too much stuff crammed into way too small a space.

Chances are the best ones have no more than three blocks of information (whether that’s text or graphics) in the layout. For example, logo in the corner is one, name and title in the middle is another, and contact info at the bottom is a third.

Stick with the Rule of Three here and avoid distracting background images or the urge to squeeze every possible bit of info on one card. You’ll end up with a better result that makes a more professional first impression.
 

4)      Fonts. Never use more than three fonts on a page – online or in print – (and your logo font does count as one). Having too many fonts looks juvenile and unprofessional. Instead, choose one font for body text and one for headlines or callouts, and leave it at that. You can always use boxes, bolding, underlines, colors and italics for emphasis.

 

5)      Colors. Looking for new colors for your brand? Trying to decide on the colors for your Website? Or that new flier, ad or promotion? Again, the Rule of Three is your friend. Choose one color to be your main color, then one that compliments it, and one to serve as a highlight color. 

More than that and your logo, brand and marketing start to look like a car wash poster made by high school students.
 

6)      Speaking points. The human mind can only absorb and remember so much information in one sitting. So when you plan a speech, talk, teleseminar or Webinar, don’t overwhelm listeners with everything you know. Instead choose three points, tips or topics to delve into and save the rest for another time.

Not only do you avoid confusing or overwhelming the audience, but you keep them coming back for more.
 

7)       Bullet points. Not sure when to use bullet points instead of a list in regular paragraph format? Rule of Three to the rescue again…If you’ve got more than three things in your list, it’s time to switch to bullets.

If you’ve got at least three things in your list, bullets are optional but allowed. Less than three and you want to stick with paragraph format.

So next time you’re working on any piece of marketing, branding, copywriting or advertising remember the Rule of Three. You’ll look more professional, be easier to understand, and make a much bigger impact that’s going to grow your business!

What do you think about the Rule of Three? Do you use it already? Are there other areas in your business or marketing where it can be used effectively? Please do share a comment…

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The Fastest, Easiest, Cheapest Way to Grow Your Small Business

Tuesday, January 24th, 2012

If you’re like many entrepreneurs these days, business is slower than you’d like. Because, in addition to an economy that’s forced people to think much harder about where they’re spending their money, the Internet has created a lot more competition. That means clients, customers or patients can be harder to come by.

So what do you do if business is slow, and you don’t have a lot to invest in marketing or advertising?

It’s simple… You pick up the phone and call your past clients, customers or patients just to check in and see how things are going. Are they happy with the product? Did they benefit from the service? Are they feeling well?

Now, keep in mind I’m not saying you want to be a pushy salesperson.  Nor do I expect you to call during the dinner hour. But realistically you should WANT to know how they’re doing and how happy they are with your products or services. And as a business owner, you NEED to know this information if you want to grow.

So grab that customer or client list and set aside 30 minutes to an hour a day to make follow up calls. Chances are you’ll leave quite a few voice mails, but be sure to move those folks to the end of your list and call them again later.

When you do get someone on the phone, while you shouldn’t sell, be prepared for them to want to buy. Because many people, if they were happy with what they bought from you before, will happily buy again – particularly when provided with a convenient opportunity to do so. Heck, they might even have been thinking about doing so for weeks but just hadn’t gotten around to it.

On top of all that, even those that don’t buy are going to be reminded of you. And they’re going to experience, right then, how much you truly care about the quality of your products and services, as well as their experience and results. Meaning the chance of getting a referral from them goes way up!

What if you’ve just opened your doors and don’t have past clients, customers or patients to call?

If that’s the case, then you need to get in front of a lot of well-targeted prospects as quickly as possible. So do a bit of research and identify other people or organizations offering complementary products or services to the same target market. Then call to introduce yourself and get to know them better.

If they seem like someone you might want to support or work with, look for ways to partner up or help each other. Think: shared marketing, cross marketing, referrals, joint ventures, offering teleseminars to each other’s lists, trading blog posts, creating and delivering a program or product together, etc.

The bottom line is, when you’re a small business owner you need to hustle. The Internet, email and social media are great, but sometimes a more personal connection does the job better.

That’s why you need to pick up the phone, reach out and make contact. And do it regularly. When you do this, you’re going to grow your business; and you’re going to learn a ton about your business, your customers and yourself along the way.

Do you regularly call your clients, customers or patients just to check in? If so, what are your results? If not, why not? What other thoughts do you have about this? Please do leave a comment…

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Are you missing out on a lot of additional business because you’re failing to ask your current patients and clients one simple question?

Many of the small business owners, consultants and service providers I use on a regular basis are. And you could be too.

Let me share a few examples of exactly what I’m talking about…

My massage therapist actually pushes me to their online calendar versus booking me a new appointment while I’m there. She does it in a very offhand way as though she doesn’t want to bother me about it.

The online calendar is fine when I’m home, but why not book my next appointment right then?

My hairdresser offers a free touch up within four weeks of your last cut. I rarely take her up on it because I always forget to schedule it in time. Then I wait probably three to four weeks longer than I should to get it cut too.

If I (and every client) came in for two more cuts a year because we booked before we left, she’d add a tidy sum to her bottom line – especially once you count the extra product sold too.

A few months ago I started seeing a new acupuncturist. We began what was likely going to be a multi-appointment course of treatment. But I started feeling better, then life got in the way and I just never went back.

She could have easily kept treating me if we’d booked on the spot.

Some time back I hired a consultant to help me make some decisions regarding a new brand launch I was working on. I hired her once, it was a great conversation, and I considered hiring her again.

Had she asked at the time, I probably would’ve booked another hour consult. But she didn’t.

If any of these folks had simply asked to book my next appointment at that time, I would have done it.

They could have helped me more. They’d be taking a task off my future to-do list and making my life easier. And they’d make more money with less effort. In other words, it would be good for everyone involved!

Now I’m not saying you need to be pushy or salesy. I’m suggesting that at the end of your time together with a client or patient, simply ask, “Would you like to go ahead and book your next appointment (or meeting, or consult) now?”

If they say no, that’s fine. But you’ll be surprised by how many people will happily say yes. And how much faster and easier your business will grow as a result.

Do you book your next meeting or consult at the end of the current one? If so, does it work well for you? If not, why not? Please do share your thoughts by leaving a comment…

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The Key to Making Money in Your Small Business

Thursday, December 8th, 2011

What’s the number one thing you must have in order to grow a successful small business? It’s not clients or customers, though those are critically important.

It’s not effective marketing, though you absolutely need that too.

I’m talking about something far simpler. And I know I risk sounding like Master of the Obvious with this, but I’ve seen so many entrepreneurs struggle because they don’t have it…

What is this key to making money in your small business?

You have to have something to sell!

See, I told you it was obvious. But I’ve had more than one client come to me and say…

“Okay, I’ve built my new blog site, launched my brand and am trying to get out there and make connections. But so far I’ve spent a bunch of time and money and none is coming in.”

Oftentimes they really aren’t clear about what they’re selling. One person was offering the always too vague “coaching”… Another had spent all her time and money building a free membership site with no real idea of how to monetize it …

Yet another was trying to sell other, complimentary experts into becoming members of her site and program in exchange for marketing them online and getting them more exposure. The only problem? She didn’t have a list of people to expose these experts to. So she still really had nothing to sell.

If you’ve got nothing in particular to sell it’s hard to make any money.

The solution?

Create specific products and/or services that provide value now.

These could be ebooks, audio trainings, video tutorials, membership programs, coaching programs, consulting packages, done-for-you services, or a combination of any and all of the above.

The only criteria are:

  • Whatever you’re selling has to be something people want to buy
  • It has to be easy to understand what you’re selling, who it’s for and why they would want it (that’s the old “what’s in it for me” part)
  • It has to be sold in a way that makes it easy to buy

Of course, there is just a bit more to it than that.

But the most important thing is that you come up with something to sell that’s got tangible value and benefits, and provides a specific set of services and/or products for a specific price.  

For example, selling coaching or consulting does not fit the bill here. However, selling a specific number of hours or sessions with a particular goal does. So selling marketing consulting is a no go, but selling a 6-hour Marketing Jumpstart program works. Throwing in a complimentary workbook makes it even better.

Make sense? If so, then take a look at what you’re offering and find ways to turn it into specific, value-packed products, services and programs.

What are your thoughts on this article? Please do share by leaving a comment…

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Seriously, what IS stopping you from effectively marketing your small business? Because chances are you aren’t.

I say this not to come down on you, but because it’s the reality. Most entrepreneurs, particularly solo-entrepreneurs, are so strapped for time and money their marketing gets the short end of the stick. And their business growth is too slow as a result.

All too often, when I talk to clients, I find out they know what they really should be doing to market and grow their business – whether it’s writing regular blog posts and ezines, doing social networking, attending live networking meetings, or even just calling past clients to check in.

The problem is they have a whole list of “reasons” for why they can’t do whatever it is.

It might be lack of time, money or know how. But you can get around all of these hurdles with a little creativity and effort.

The truth is, most people have some kind of internal blocks that keep them from taking action consistently. So they come up with reasons why it won’t work or they can’t do it.

Reasons like…

  • “Oh, I could never email people a regular newsletter…That would be rude and intrusive.”
  • “I just don’t like social networking.”
  • “I don’t understand Facebook or what it could possibly do for my business.”
  • “Fliers would never work with my type of clients.”
  • “I can’t stand going and selling myself to a bunch of strangers who aren’t interested.”
  • “I don’t have time to write a regular ezine, let alone blog posts every week.”
  • “My employees would never get on board and do that.”

This list could go on and on. But what it really boils down to is, whatever the reasoning, you’re holding yourself back from success. And you don’t have to. The truth is, even if you fall and/or mess up and your business reputation tanks, people like Michael Fertik and PR management companies exist to help pick you back up.

Below are two simple steps you can take to move past your marketing roadblock in a jiffy…

1) The next time you find yourself thinking, “That’s a great idea, but I could never do _________ because…” stop yourself. Because if you say you can’t do something then you’re right.

2) Then ask yourself “How could I make that happen?”

When you reframe the statement into this question you open the doors of possibility and a solution can be found.

Got thoughts about this article or topic? More tips to share? Please do leave a comment…

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Should You Market Products and Services Differently?

Tuesday, November 22nd, 2011

Over the past 11+ plus I’ve spent as a Practical Marketing Expert, copywriter and consultant to small and large businesses, this is one of the most questions I’ve been asked. Seems entrepreneurs often wonder if marketing needs to be done differently based on what you sell.

The answer in my book is both yes, and no. While many or all of the same marketing tactics will work, how you use and execute them is going to be different. Because you’re going to be dealing with different barriers to the sale (i.e. reasons prospects won’t buy).

Recently, my friend and fellow marketer Sandy Martini had a terrific article on the subject I just had to share with you. Enjoy!

Services vs. Products: The Marketing Difference

By Sandra Martini

What does your business sell?

Over 80% of the market sells services and yet most marketing describes how to sell products.  The difference between the two is huge:

  • Services are initially intangible.  Products are decidedly tangible.
  • Services are invested in based on a certain level of trust and, often, worry that someone will/will not do what they say they will.  Products are purchased based on wanting “it” (the car, the iPad, the *thing*).
  • Products either work or they don’t. Services have a lot more ambiguity in whether they “work” or not.

Most everyone reading this article offers a service:

  • Coaches, mentors and consultants
  • Healing specialists
  • Virtual assistants
  • Real estate agents
  • Information marketers

The great thing about service businesses is that you can truly distinguish yourself from your competition and price is less of a barrier.

Even product businesses are seeing that the road to more, and more frequent, purchases is paved with additional services.  Services designed to impress.

Any car dealer can sell the XYZ car with all the options for a bargain.  The competition lies in the add-ons: f.r.e.e. oil changes, courtesy loaner cars, pickup and drop off when repairs are needed.

You aren’t like your competition – you’re unique – your ideal prospects can’t compare you to the consultant up the street and make a decision on price alone.  You see, when it comes to investing in your services, whether or not prospective clients hire you typically comes down to how they feel about you.  

Nothing as simple as “I like the color” or “This car was rated a best buy”.  It all comes down to feelings, trust, perception and personality.  What’s their perception of you?  Do they like you?

It may feel like high school all over again, but reality is for someone to invest with you, they have to feel a connection on some level – a certain trust that you’ll do what you say you’ll do and that you’ll keep their best interests at heart.

You don’t have to be the most popular person in the market – you do have to connect and resonate with your ideal clients. . .at every level of your business.

Knowing that offering a service means you have to connect with your ideal client and that she’ll invest with you if she trusts you, what can you do to increase your credibility?

  • Walk your talk
  • Ensure you make a positive impression at every contact point (website, newsletter, email, phone, etc.)
  • Ask clients for comments/testimonials and rotate them on your website
  • Understand your clients and what it’s like to be where they are
  • Provide Extreme Client Care™ such that you truly have no competition

So choose your words, and actions, wisely.  If you, knowingly or not, betray the trust your prospects have put into you/your brand, it’ll cost you and your reputation and recovery is a long, impoverished road.

About the Author

If you liked this article, you'll want to hop on over to http://www.sandramartini.com/ for more comprehensive business building and marketing strategies, articles and resources. Sandra Martini, a Small Business Mentor, founder of Escalator Marketing™ and creator of the Escalator Profits Program™, teaches small business owners and entrepreneurs how to build sustainable businesses without losing their integrity or their minds.

What are your thoughts on this article? Please do share by leaving a comment…

 

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Every Small Business Owner Needs a Killer Bio (or three)

Thursday, November 17th, 2011

As a long-time copywriter I know how hard most entrepreneurs struggle with writing an effective and compelling bio. Partly because they don’t really know what it should say, and partly because it’s really, really hard to write about yourself.  

That’s why, when I run across a small business owner who doesn’t have a powerful bio, and they don’t know how to fix it, I send them to get my friend Nancy Juetten’s Bye Bye Boring Bio workbook. It’s so well-done and easy to use I wish I had created it myself!

Now you can learn even more about bios in Nancy’s article below. And you can also find out how to join Nancy on her upcoming free teleseminar Broadcast Your Brilliance – Monetize Your Message. Her topic below is SO right on target it’s a must read post even if you don’t do anything else…
 

One Size Bio Does Not Fit All Situations

By Nancy Juetten

One thing I’ve noticed is that people often mistakenly rely on one bio to serve multiple purposes.  This is a mistake that can be avoided with some good work that will serve you and your business forever.

If you wear many hats, you need to have bios to suit every occasion. 

If you are a speaker, you need a speaker sheet that showcases what you talk about and why you deliver a lot of wow with every presentation.

You also need a speaker introduction that sets the audience on fire with anticipation before you speak your first word.

These are not the same thing, so prepare the right story for the right situation so you are always "rock star" ready.

Similarly, if you need a bio that attracts clients, don't forget to identify your ideal client in the story you tell.  Otherwise, the bio runs the risk of talking only about you and neglects to showcase the wow you deliver for clients who invest wisely in your services.

And, please, make every word count.   Don't offer non specific claims that are packed with non specific results.

Example:

Well known for creating an exciting learning environment, Bob engages the mind of the learner leaving participants with an experience and information they will never forget.

Do you know what Bob talks about, really?

As my good buddy Liz Goodgold likes to say, "Specifics are terrific."  

My advice to Bob is to get more specific about how he engages the mind of the learner.   I want to know what specific kinds of information he shares that is going to change my life for the better.  And I want to know the details in a way that turns my head.

This isn't easy to do.  That's why it can be helpful to bring in the reinforcements.   And you can get plenty of help on Nancy’s upcoming FREE TELESEMINAR Broadcast Your Brilliance – Monetize Your Message  on 11-21-11 at 10 a.m. Pacific .

During this FREE call, she’ll address the specific steps she took to monetize my message to inspire you to do the same with yours.   Yes, the call will be recorded so you can enjoy it anytime, as long as you register to receive it. Get all the details and register here: http://bit.ly/slF33W

About Nancy Juetten

Authentic Visibility Mentor Nancy Juetten helps mission-driven experts who are tired of being well-kept secrets and ready to do something about it to prepare and share their stories so they can prosper in the spotlight.  She is a word wizard, workshop leader, speaker and Bye-Bye Boring Bio author on a quest to guide clients to spell out their greatness and broadcast their brilliance through the power of storytelling and publicity. Learn more at http://www.authenticvisibility.com/

What are your thoughts on this article? Please do share by leaving a comment…

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Marketing is 49 Percent Strategy and 49 Percent Execution

Thursday, November 10th, 2011

Making Small Business marketing strategy and tactics workEvery so often I run across an entrepreneur whose business is struggling, and who insists that this or that marketing tactic simply “doesn’t work for my business.”

It might be a flier or a sales letter, or social networking, or blogging or something else. Doesn’t matter what the tactic is, they’ve tried it, it didn’t work, and it never WILL work.

For me this is a huge red flag. Because I know that the vast majority of marketing tactics can work for the vast majority of small businesses – as long as they’re part of well-thought out strategy and executed properly.

The problem is, most entrepreneurs are trying to use all kinds of marketing tactics with no real idea of what makes them effective. So they aren’t executed properly. And they aren’t part of a bigger strategy.

On top of that, all too often entrepreneurs create ads, Websites, promotions and more with a very vague goal of “getting clients” or “making sales”. If you just want anyone buying anything you have to sell, your marketing is inevitably going to be very vague and generic.

In fact, that’s the kind of marketing you see most…Think ads that list a business name and logo, maybe what they do or sell, and a Website and phone number.

Unfortunately a generic ad, Website, sales letter or flier won’t do diddly-squat to actually grow your business. It just ends up seeming like more worthless clutter.

On the other hand, if you have a specific goal, you can be very specific in your marketing. Then it’s much easier to choose the best possible marketing tactics to implement your strategy.

It’s also much easier to create effective marketing materials. Because when you know the specific purpose of any piece of marketing you can write and design it to do the job. This is key.

Far more people are likely to take action when there is a specific offer and call to action to get one thing (as long as it’s something they want). As opposed to just stating what you do and your contact information and hoping prospects are going to put two-and-two together and take action.

So if you’ve tried one that didn’t work – ask yourself these 5 questions and you’re likely to find out why it failed.

And anytime you’re thinking about implementing a new marketing tactic ask these 5 questions and you’re sure to see more success…

1) What is the purpose of this marketing tactic?

2) Am I getting this in front of my ideal client or customer (someone who is ready, willing and able to buy)?

3) Have I made an offer that my ideal client or customer would not want to refuse, and that would help me achieve my goal?

4) Have I included a specific call to action that tells prospects exactly what to do to take me up on my offer (not sure what this is? Check my other article on Calls to Action here ).

5) Have I given them at least one good reason (usually a benefit or solution) to take action now?

If you’re not sure about any of these, you need to think your marketing choices through again. But once you get the hang of thinking this way, your marketing – and your business – are sure to soar!

Was this article helpful? Do you have more tips you can add? Let me know your thoughts by leaving a comment…

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Do you find it hard to consistently do the marketing you know you need to do to grow your small business?

Are you one of the many entrepreneurs whose to-do list is so long you never seem to get around to writing that article, or sending out those cards? Or following up with clients?

If so, you’re not alone. The problem is, you’re in the same group as all those people whose business close within the first two years. Yikes!

In fact, one of the main reasons many businesses don’t succeed is a lack of effective, consistent marketing. Because if you’re not marketing your business consistently, chances are few people know you exist (and those who do will forget about you). And even fewer understand what you offer, and most importantly, why they should buy from you.

So unless you want to remain the best kept secret around, you need to find ways to get more marketing done with less effort (one of my specialities). Today I’m going to share a few ways to maximize your marketing time, and your results!

1)      Get control of your email and your email habits.

First off, go in and clean out that Inbox. Unsubscribe from anything that isn’t really important. Anything you still want to receive and read, but that isn’t critical to running or growing your business, should go in its own folder.  That way you aren’t wasting time deleting junk.

Secondly, whatever you do, DO NOT check your emails first thing in the morning unless you expecting an urgent email. Most things can wait an hour. And if you check email first thing then your day is dictated by everyone else’s wants and needs instead of what your business needs.
 

2)      Choose one tactic to execute regularly.

Oftentimes, entrepreneurs don’t market themselves consistently because they are spread too thin. It’s hard to send out a weekly ezine, write a few blog posts, participate on multiple social networks, make follow up phone calls, create videos, and more weekly – especially if you’re a solo-entrepreneur.

Instead, make a list of the top three marketing tactics most likely to get you good ROI (Return on Investment of time and money). Then pick one and do it regularly – whether that means weekly, bi-weekly or monthly.

Once accomplishing that task regularly becomes a part of your routine, start implementing the second tactic on your list. Then the third once number two is rolling along nicely.
 

3)      Do it first.

Now that you’re not checking your email first thing, you can devote the first 30-60 minutes of each day to marketing. When you do your marketing tasks first, you ensure they get done instead of endlessly pushing them on to tomorrow’s to-do list. So schedule that time in your calendar right now.

If you’re serious about staying in business — and growing your business — take these three action steps and get started marketing now!

Was this helpful? What other tips or tricks work for you to get marketing done? Please do share your thoughts by leaving a comment…

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Clients regularly ask me how much text is enough versus too much. Often entrepreneurs are afraid to put too many words on a page since all we hear is that people don’t read anymore. And everybody wonders what the deal is with those long, online sales letters that scroll forever…How can they possibly work?!?

The thing is, content—and in particular written content—is king. And it always will be.

The text on your Website, or in your ad or sales letter, is what is going to hold someone’s attention. It’s also what is going to explain your products or services, answer prospect’s questions, deal with their objections, and convince them to take action.

Sure videos and audios are great. And a picture says a thousand words.

But not everyone likes to watch videos or listen to audios (I, for one, much prefer to read than watch or listen unless a demonstration is warranted). And a picture can be interpreted, or misinterpreted, any way you want.

Without enough copywriting, there’s no telling what someone might think of your business, products or services. Or what action they’re likely to take after visiting your site, seeing your ad or reading your letter. That means you need copywriting, and plenty of it, to effectively market and grow your business.

However, you can’t just stick a ton of text on a page and expect people to wade through it—let alone buy. The key to getting prospects to read every word of your copy—whether it’s on a Website, in an email, or on paper—is proper formatting!

These days most people skim before they decide to invest time in reading. So visual clarity is key. You need to make sure prospects can get the most important information at a glance.

Below are a few steps you can take to ensure prospects get all the info they need from your marketing materials to confidently take the next step…

1) Create a Hierarchy of Information Importance

You communicate the importance of different info via its size and color. Whatever is most important needs to be the biggest and boldest text on the page (think headlines, guarantees, offers, calls to action). The next most important info is still going to be called out, but it’s likely to be less bold and smaller. And so on.

2) Create and Follow Standard Formatting Guidelines

You don’t want to end up with a rainbow colored page, or too many things called out. Do this and the reader can no longer tell what’s most important. Instead, come up with standard formatting guidelines and stick to them.

So all headlines might be font size 20 and red or orange. Whereas subheads, which are a step less important, might be font size 16 and blue. And information that’s still important but not as critical might just be bold, or red or highlighted.

No more than three colors should be used for text, usually dark orange or red for headlines, guarantees and pricing, plus one of your brand colors for subheads and call-out boxes, and black for body text for best readability.

3) Create a Double Readership Path

A double readership path is a way for you to ensure skimmers get the most critical information from your marketing pieces. So once you’ve got your information hierarchy and formatting in place for all the really important stuff, go back and skim your text.

Now, use bolding, highlighting, bullets and call-out boxes to create a more complete story for skimmers. That way as their eye skims across the page it picks up enough info to create a pretty clear picture of what you offer, why they would want it, and what they need to do next to get it.

Remember, don’t overdo it. If you bold or highlight too much then you lose your information hierarchy and skimmers can’t tell what’s important.

A Few Final Rules of Thumb for Formatting Copy

  • Keep sentences short (21 words or less) and paragraphs short (no more than 5 lines). Giant blocks of text and super long sentences are both intimidating and hard to read.
     
  • Make headlines bold and at least 6 points larger in size than body text.
     
  • Make subheads bold and at least 2 points larger than body text.
     
  • Use red and bold for critical information.
     
  • Underline links and links only.
     
  • Use all caps sparingly. Too many words in all caps makes it difficult for the eye to skim. And online all caps are the equivalent of shouting.  

Got thoughts, suggestions or ideas to share on this topic? Please do leave a comment…

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